The Fix Your Fatty Liver
Thank you for your interest in the Fix Your Fatty Liver program, and welcome to the customer support page. If you ordered our program and are having any issues or have a question, our goal is to get you fixed up in a jiffy. 😉
Below you’ll find the frequently asked questions about our program and company. There’s a good chance your question is already answered, so please read through this page before you contact us.
If you need customer support, the best way is to use our help-desk to create a support ticket at the bottom of this page. We use a professional ticketing system to track customer service responses, answer questions, and make sure our team is responding to you in a timely manner. Phone and email messages sometimes get misplaced, but our ticket system is bulletproof.
It’s important that you receive the support you need. Our goal is to respond to tickets within 24 hours during the week, and by the end of the workday on Monday if the ticket was submitted over a weekend.
Questions and Answers
Q: I want to purchase your program, where can I buy it?
A: Complete details and ordering instructions are here: FixYourFattyLiver.com/program.
Q: I’m having trouble getting the order form or page to load.
A: Please turn off your ad blocker or firewall so the pages and order forms can completely load.
Q: I received a charge on my credit card statement from CLKBANK*COM. Is this the same as the Fix Your Fatty Liver program?
A: Clickbank is the online system we use to process credit cards and Paypal payments. If you purchased the Fix Your Fatty Liver program, your credit card or bank statement will show a charge by ClickBank or CLKBANK*COM for this purchase. Be aware other merchants use Clickbank, so use your receipt number to keep track of individual purchases.
Q: I’m not receiving your emails even though I’m on your list.
A: Please add the email support (at) fattyliverprotocol.com to your address book so we can send you emails and respond to your support questions. If you need help with this, here are whitelist instructions by provider.
Q: I bought your program, but I can’t find my access information.
A: You should have received an email with access information after you made your purchase. Please look through your email and spam folders before contacting us, since many messages are misplaced. If you can’t find your access info, please submit a ticket below with your email, receipt number, and approximate date of purchase. If you purchased our physical book option, it will be shipped within 48 hours by UPS ground. Please allow 7 – 10 days for the package to arrive before opening a ticket.
Q: I’m having trouble opening the Fix Your Fatty Liver program.
A: The digital version of the Fix Your Fatty Liver program is published in Adobe PDF, the most universally recognized format online. PCs, Macs, and all mobile devices can read PDF, and the program should open right up when you click on the link. If you need to download the latest Adobe PDF reader, you can do so here. If you are having trouble with anything, please submit a ticket and include your email, receipt number, and approximate date of purchase.
Q: I’d like to send you a testimonial or feedback on your program, how can I do that?
A: Thanks! We get a lot of great feedback on the program, and we love hearing success stories from people who were able to get relief using what we teach. Please visit our feedback page and tell us what you think, and feel free to include a picture or video with your testimonial.
Q: I purchased the program and it didn’t work for me. How can I get a refund?
A: We appreciate your order, and are sorry you didn’t have the success you were looking for. Our program comes with an unconditional 60 day money-back guarantee. Please submit a ticket or send us an email requesting a refund with your email address, receipt number, and approximate date of purchase. If you purchased the physical book version, please include your name, email address, and receipt number and send it back to:
Cyberwave Media Returns
37 Inverness Drive E Suite 100
Englewood, CO 80112
You will receive an email from our processor at the email address you purchased from confirming the refund credit so you’ll know it’s been done.